Job Title: Dispatch Service Representative
We are looking for a skilled Dispatch Service Representative to join the Power Pro Plumbing Heating & Air family. Our company is dedicated to providing the absolute best customer care through our honesty, respect, and integrity. If you have a good attitude, an aptitude for customer satisfaction, and can uphold our reputation for service and excellence, we encourage you to apply today!
The Dispatch Service Representative will mainly be responsible for processing service requests, and fulfilling customer needs to ensure complete customer satisfaction. This involves using common and proprietary concepts, practices, and procedures within the call center environment. This person will be required to be able to work a flexible schedule, including weekends; hours vary from 8 am to 8 pm.
We offer a good work-life balance in addition to competitive pay, annual bonuses, health, vision, and dental benefits, and continual training.
Required Experience, Skills, and Knowledge:
- High school diploma or equivalent
- 2-3 years experience in Plumbing/HVAC dispatching
- Advanced customer service skills
- Geographical knowledge of service area
- Organizational skills
- Computer skills
- Clear and concise communications with department managers, employees, and customers
- Adept knowledge of standard concepts, practices, and procedures in Plumbing/HVAC
- Honesty and integrity
- Excellent customer service skills
- Ability to communicate empathy
- Critical thinking and problem solving
- A strong sense of urgency and ability to prioritize tasks
- Detail-oriented
- Adept learner
- Able to multitask
- Proven ability to process high volumes of work with great accuracy
- Basic knowledge of data entry and Microsoft Office applications (Outlook, Excel, Word)
- Knowledge of Service Titan (is a plus)
- Excellent written and verbal communication skills
- Must be able to sit for long periods
- Must be able to work varying shifts, including days, evenings, and weekends
- Provide fast and friendly customer service to both internal and external customers
- Answer incoming calls related to service, billing, and other departments
- Schedule service/estimate appointments in a timely manner
- Schedule return trips with customers
- Make outbound calls to book, confirm, and survey upcoming or completed appointments
- Maintain the service technicians' daily schedules and dispatch the technicians as service calls are completed
- Help new employees understand our brand, policy, and procedures
- Other assigned duties as directed by management
Job Features
| Job Category | Customer Service, Dispatch |
Job Title: Dispatch Service Representative We are looking for a skilled Dispatch Service Representative to join the Power Pro Plumbing Heating & Air family. Our company is dedicated to providing t...
Job Title: Plumbing Installer/Assistant
At Power Pro Plumbing Heating & Air, we’re looking for a Plumbing Installer/Assistant with general knowledge of plumbing concepts. We are committed to providing advancement opportunities to anyone who joins our team, so we’d love to hire someone interested in their personal and professional growth. If that sounds like you, and you’re someone who values respect and honesty, apply today!
The Plumbing Installer/Assistant will mainly be responsible for performing job projects such as excavating, repipes, and redrains and installing water heaters, tubs, toilets, sinks, faucets, and show, and various valves, pipes, drains, and clogged sewers. This person will report to the Plumbing Install Manager.
We offer a good work-life balance in addition to competitive pay, annual bonuses, health, vision, and dental benefits, and continual training.
Required Experience and Licenses:
- Preferred 2 to 3 years of experience
- Must have general knowledge of plumbing concepts
- Valid Driver’s License and a clean MVR
- Must be drug-free and be able to pass new-hire and random drug screenings
- Must be able to pass a background check
- Willingness to invest in tools used for plumbing
- Motivated to invest time into training to advance job positions
- Demonstrate a commitment to developing customer service and communication skills
- Able to follow verbal and written directions as given
- Able to use tablet/iPad (is a plus)
- Knowledge of Service Titan (is a plus)
- Capable of following all Safety Guidelines
- Ability to operate hand and power tools safely
- Can work in situations requiring heights and tight working conditions from extension and step ladders
- Can use safe lifting procedures on the job
- Can work use the full range of body motion to include:
- Climbing
- Stooping
- Kneeling
- Balancing
- Reaching
- Lifting
- Bending
Job Features
| Job Category | Installer, Plumbing Assistant |
Job Title: Plumbing Installer/Assistant At Power Pro Plumbing Heating & Air, we’re looking for a Plumbing Installer/Assistant with general knowledge of plumbing concepts. We are committed to pro...
Job Title: Plumbing Technician
We’re looking for an experienced Plumbing Technician who desires to learn and grow with our team. When you join Power Pro Plumbing Heating & Air, you have the opportunity for career advancement. All our employees are committed to respect, integrity, and a positive attitude, so if that sounds like you, we encourage you to apply today.
The Plumbing Technician will mainly be responsible for troubleshooting, diagnosing, repairing, and installing water heaters, tubs, toilets, sinks, faucets, showers, various valves, pipes, drains, water softeners, sump pumps, clogged sewers, and more. This person must be willing to work evenings and weekends as needed.
We offer a good work-life balance in addition to competitive pay, annual bonuses, health, vision, and dental benefits, and continual training.
Required Experience and Licenses:
- Preferred experienced plumbers: 2 to 3 years
- Must have adept plumbing knowledge
- Must have customer service experience
- Valid Driver’s License and clean DMV record
- Must be at least 21 years of age in order to drive a company vehicle
- Must be drug-free and be able to pass new-hire and random drug screenings
- Must be able to pass a background check
- Willingness to invest in tools used for plumbing
- Motivated to invest time into training to advance job positions
- Demonstrate a commitment to developing customer service and communication skills
- Able to follow verbal and written directions as given
- Able to use tablet/iPad (is a plus)
- Knowledge of Service Titan (is a plus)
- Capable of following all Safety Guidelines
- Ability to operate hand and power tools safely
- Can work in situations requiring heights and tight working conditions from extension and step ladders
- Can use safe lifting procedures on the job
- Can work use the full range of body motion to include:
- Climbing
- Stooping
- Kneeling
- Balancing
- Reaching
- Lifting
- Bending
- Lifting
- Bending
Job Features
| Job Category | Technician |
Job Title: Plumbing Technician We’re looking for an experienced Plumbing Technician who desires to learn and grow with our team. When you join Power Pro Plumbing Heating & Air, you have the oppo...
Job Title: Customer Service Representative
Power Pro Plumbing Heating & Air is looking for an experienced Customer Service Representative to join our team. As a company with a reputation for service and excellence, we do whatever it takes to ensure our customers have the best care. We’re looking for someone who shares our values, has a good attitude, and treats others respectfully. If that sounds like you, we’d love for you to apply today!
The Customer Service Representative will mainly be responsible for processing service requests, and fulfilling customer needs to ensure complete customer satisfaction. This involves using common and proprietary concepts, practices, and procedures within the call center environment. This person will be required to be able to work a flexible schedule, including weekends; hours vary from 8 am to 8 pm.
We offer a good work-life balance in addition to competitive pay, annual bonuses, health, vision, and dental benefits, and continual training.
Required Experience, Skills, and Knowledge:
- High school diploma or equivalent
- Preferred 2-3 years of experience in a customer service environment
- Beginner HVAC knowledge of standard concepts, practices, and procedures
- Intermediate plumbing and drains knowledge of standard concepts, practices, and procedures
- Honesty and integrity
- Excellent customer service skills
- Ability to communicate empathy
- Critical thinking and problem solving
- Detail-oriented
- Adept learner
- Able to multitask
- Proven ability to process high volumes of work with great accuracy
- Basic knowledge of data entry and Microsoft Office applications (Outlook, Excel, Word)
- Knowledge of Service Titan (is a plus)
- Excellent written and verbal communication skills
- Must be able to sit for long periods
- Must be able to work varying shifts, including days, evenings, and weekends
- Provide fast and friendly customer service to both internal and external customers
- Answer incoming calls related to service, billing, and other departments
- Schedule service/estimate appointments promptly
- Schedule return trips with customers
- Make outbound calls to book, confirm, and survey upcoming or completed appointments
- Maintain the service technicians' daily schedules and dispatch the technicians as service calls are completed
- Help new employees understand our brand, policy, and procedures
- Other assigned duties as directed by management
Job Features
| Job Category | Customer Service |
| Benefits | 1 |
Job Title: Customer Service Representative Power Pro Plumbing Heating & Air is looking for an experienced Customer Service Representative to join our team. As a company with a reputation for servi...
Job Title: HVAC Service Technician
We’re looking for a certified and experienced HVAC Service Technician to join the Power Pro Plumbing Heating & Air team. At our company, we’re committed to certain values, including respect, integrity, and excellence. If you have a passion for the business and want to be part of a family where you can learn and grow personally and professionally, apply today!
The HVAC Service Technician will mainly be responsible for assisting in the servicing of air conditioning, heating, and ventilation systems in multi- and single-family homes. All installations must follow proper code and Power Pro Plumbing Heating & Air’s high-quality standards. This person must report to the HVAC Supervisor on time every day and be ready to work.
We offer a good work-life balance in addition to competitive pay, annual bonuses, health, vision, and dental benefits, and continual training.
Required Experience, Licenses, and Certifications:
- High School Diploma or GED
- 2-3+ years experience in HVAC service and repair
- Current HVAC EPA Certification required
- Valid Driver’s License and clean MVR
- Must be drug-free and be able to pass new-hire and random drug screenings
- Must be able to pass a background check
- Willingness to invest in tools used in the services of HVAC equipment
- Motivated to invest time into training to advance job positions
- Demonstrate commitment to developing customer service and communication skills
- Good analytical skills and attention to detail with the ability to read and interpret manuals
- Able to follow verbal and written directions as given
- Capable of following all Safety Guidelines
- Ability to operate hand and power tools safely
- Can work in situations requiring heights and tight working conditions from extension and step ladders
- Can use safe lifting procedures on the job
- Can work use the full range of body motion to include:
- Climbing
- Stooping
- Kneeling
- Balancing
- Reaching
- Lifting
- Bending
- Twisting
- Purchase required tools for the HVAC Technician role
- Investigates problems and performs repairs on various mechanical and electrical equipment in heating, cooling, and ventilation systems
- Arrive at the job site at the scheduled time and location as dispatched
- Operate company vehicle as needed
- Follow instructions from Supervisor and perform duties promptly
- Report any problems with company tools or vehicles promptly
- Maintain professional appearance and attitude at all times
- Demonstrate mechanical aptitude
- Think outside the box on ways to enhance service and customer experience
- Participate in and attend employee meetings and training
- Other duties as assigned
- Perform tasks under direct supervision:
- Metal & wood hole cutting
- Duct installation and connection
- and nailing outlets
- Installation of flex and duct to code and AMI Quality Standards
- Development into:
- Furnace hookups
- Refrigerant lines
- Gas fittings, gas tags
- Gas tree construction
Job Features
| Job Category | Technician |
Job Title: HVAC Service Technician We’re looking for a certified and experienced HVAC Service Technician to join the Power Pro Plumbing Heating & Air team. At our company, we’re committed to c...
Job Title: HVAC Installer
At Power Pro Plumbing Heating & Air, we’re looking for a highly skilled HVAC Installer with specific certifications and expert knowledge of HVAC concepts. When you join our team, you become family. That means following our commitment to live and breathe for our customers, honor and respect all team members and customers, and continue building on our reputation of service and excellence. If you’re interested in joining our family, apply today!
The HVAC Installer will mainly be responsible for assisting in the servicing of air conditioning, heating, and ventilation systems in multi- and single-family homes. All installations must follow proper code and Power Pro Plumbing Heating & Air’s high-quality standards. This person must report to the HVAC Supervisor daily and be ready to work.
We offer a good work-life balance in addition to competitive pay, annual bonuses, health, vision, and dental benefits, and continual training.
Required Experience, Licenses, and Certifications:
- High School Diploma or GED
- 2-3+ years experience in HVAC service and repair
- Current HVAC EPA Certification required
- Valid Driver’s License and clean MVR
- Lead Installer (min. 5 – 7 yrs. exp) EPA and/or NATE certified
- Must be able to perform the following, including Level 1 and 2 Installer experience:
- Cut In Layout Duct Run’s Layout
- Brazing – Vacuum – Recovery
- Electrical * from panel to disconnect
- PVC – Primary and Secondary
- GAS – ½”, ¾” * Sediment Trap and Track Pipe
- Customer Service and Invoicing
- Complete Install * Complete Up to Code
- Level 2 Installer (min. 3 – 5 yrs exp.) must have EPA certification
- Must be able to perform the following, including Level 1 Installer experience:
- Brazing – Vacuum – Recovery
- Properly make Duct Connection
- Hang Furnace Coil in Attic
- Cut Openings for Supply Plenums
- Run Line Set Copper
- PVC – Primary and Secondary and GAS
- Cut In Layouts
- Electrical in Attic and Low Voltage Wiring
- Must be able to perform the following, including Level 1 Installer experience:
- Level 1 Installer (min. 1 – 2 yrs exp.) must be on track for EPA certification
- Must be able to perform the following:
- Properly make Duct Connections / Run Flex
- Seal HVAC Plenums
- Install Register
- Wire Thermostats
- Beginning PVC and Must be able to follow directions of the Lead Installer
- Must be able to perform the following:
- Must be able to perform the following, including Level 1 and 2 Installer experience:
- Must be drug-free and be able to pass new-hire and random drug screenings
- Must be able to pass a background check
- Willingness to invest in tools used in the services of HVAC equipment
- Motivated to invest time into training to advance job positions
- Demonstrate commitment to developing customer service and communication skills
- Good analytical skills and attention to detail with the ability to read and interpret manuals
- Able to follow verbal and written directions as given
- Capable of following all Safety Guidelines
- Ability to operate hand and power tools safely
- Can work in situations requiring heights and tight working conditions from extension and step ladders
- Can use safe lifting procedures on the job
- Can work use the full range of body motion to include:
- Climbing
- Stooping
- Kneeling
- Balancing
- Reaching
- Lifting
- Bending
- Twisting
Job Features
| Job Category | Installer |
| Benefits | 1 |
Job Title: HVAC Installer At Power Pro Plumbing Heating & Air, we’re looking for a highly skilled HVAC Installer with specific certifications and expert knowledge of HVAC concepts. When you join...
